Go beyond one-way blasts. With CheapSMS Two-Way SMS, your customers can reply, respond, and interact — keyword automation, virtual numbers, and live inbox management in one powerful platform.
98%
Reply Read Rate
45%
Avg. Response
<2s
Keyword Trigger
Transform SMS from a broadcast channel into an interactive communication tool. It allows customers to reply using normal text messages, which your system can process automatically or route to your support team—all without needing an app or internet.
3x
Higher Engagement vs Email
100+
Keywords Supported
Unlimited keywords and auto-reply templates. Responses fire in under 2 seconds.
Dedicated 10-digit numbers assigned exclusively to your brand. No shared pools.
Manage all conversations in one dashboard. Assign to teams and add internal notes.
Every inbound SMS fires an HTTP POST to your webhook URL in real time.
Automatic detection of STOP, QUIT, END. Contacts are immediately unsubscribed.
Route different keywords to different teams: "HELP" to Support, "ORDER" to Fulfillment.
Parse the keyword, sender number, and message body to trigger any action in your system—from updating a CRM record to triggering a custom chatbot flow.
{
"event": "inbound_sms",
"from": "919876543210",
"message": "ORDER STATUS",
"keyword": "ORDER",
"timestamp": "2024-07-14T14:33:09Z",
"msgid": "CSMS_IN_00291"
}
| Feature | CheapSMS | Twilio | Exotel |
|---|---|---|---|
| Keyword Automation | ✔ Unlimited | Complex Setup | Limited |
| Unified Inbox | ✔ Included | ✘ Build Your Own | Basic Only |
| CRM Integration | ✔ 50+ Native | Custom API Only | 10–15 Apps |
| Opt-Out Compliance | ✔ Automated | Manual Setup | Semi-Automated |